RentKeep frequently asked questions

Yes. Properties, units, tenants, invoices, invoice emails, rent receipts, payments, maintenance, reports, export and import, and cloud backup and sync are free. RentKeep AI has a daily free allowance. Pro and Pro+ are optional plans for more AI.

Pro is $9.99 a month or $99.99 a year and gives unlimited RentKeep AI chat with up to 20 voice replies a day. Pro+ is $19.99 a month or $199.99 a year and gives unlimited chat and unlimited voice replies. Prices are in US dollars; in the app, the store shows the price in your currency.

Yes. New subscribers get a 7-day free trial of Pro or Pro+, on the web or in the app. If you do not cancel before the trial ends, the plan price is charged and the subscription renews automatically.

If you subscribed on the web, open Settings in the web app and choose Manage billing to cancel through Stripe. If you subscribed in the app, cancel in your Apple ID subscriptions on iPhone, or in Google Play subscriptions on Android. You keep the plan until the end of the period you paid for.

For subscriptions bought in the app, Apple and Google process the payment, so refund requests go to them under their own refund policies, for example through reportaproblem.apple.com or Google Play. CueBytes cannot issue store refunds directly. For a web subscription, contact CueBytes support.

No. The web app at rentkeep.app is part of the free product. Sign in with the same account you use on your phone and your portfolio is there.

Independent landlords and small property managers who rent out anything from one unit to a few dozen. It also works for short-term rental hosts who want to track income and expenses.

iPhone and iPad through the App Store, Android phones through Google Play, and any modern browser through the web app at rentkeep.app.

No. You can start as a guest on your phone. Sign in with email, Google, or Apple when you want cloud backup, sync with the web app, or to keep a subscription across devices.

The app is available in English, Arabic, Hindi, and Urdu.

You choose the currency for your portfolio, and amounts on invoices, receipts, and reports are shown in it. RentKeep supports a wide list of world currencies.

Yes. Use Import Data in the app to load a RentKeep export in Excel, JSON, or ZIP format. If you are coming from a spreadsheet, adding each building, unit, and tenant once is usually quick for a small portfolio.

No. Tenants receive invoices by email with a PDF and can pay a Stripe link in a browser. You can invite a tenant to RentKeep when they should see their own invoices and payments.

However you allow: bank transfer, cash, check, card, or a Stripe pay link on your own Stripe account. You record each payment against the invoice, and Stripe payments can update RentKeep through your webhook.

You connect your own Stripe account. RentKeep can then add a Pay now link to an invoice. The tenant pays on Stripe's checkout, the money goes to your Stripe balance, and RentKeep never receives card numbers. RentKeep does not use Stripe Connect.

No. RentKeep does not take a percentage of rent. Stripe charges its own processing fees on payments made through your Stripe account.

Yes. Invoice emails go to the tenant's email address with a PDF attached and an optional Stripe pay link. Recurring rent invoices are generated on the schedule you set.

Yes. Record a payment and share the receipt as a PDF. For a one-off receipt without an account, use the free rent receipt generator on rentkeep.app.

An assistant inside RentKeep that answers questions about your own portfolio, such as who is overdue, and can record payments, draft invoices, and add follow-ups. You can type or speak, and it can read replies aloud.

No. Actions are shown as cards first. Nothing is saved or sent until you confirm.

Your question and the records needed to answer it are sent to an AI model provider that processes them for RentKeep under contract. The privacy policy names the provider and explains what is kept.

Yes. When you are signed in, buildings, units, tenants, invoices, payments, and maintenance sync between the iOS app, the Android app, and the web app.

The phone app keeps your records on the device, so you can keep working without a signal. Changes sync when you are back online. The web app needs an internet connection.

No. CueBytes does not sell your personal information, does not share it for targeted advertising, and the app shows no ads. Service providers process data only to run the app.

Yes. Export reports and records to PDF or Excel, or export all your data as JSON or a ZIP file that you can import again later.

In the app, open the More tab and tap Delete Account at the bottom. Or email notices@mail.rentkeep.app with the subject "Delete my account". The delete account page lists what is removed and what may be kept for legal reasons.

No. Cancel the subscription in your Apple ID or Google Play settings as well, or the store will keep billing it.

RentKeep is published by CueBytes LLC, based in Sheridan, Wyoming, USA. You can reach us at notices@mail.rentkeep.app.

No. RentKeep does not run background checks or advertise units on listing sites. Its vacancy CRM tracks the leads, viewings, and applications you get from those places.